Core Pharmacy (“Core,” “we,” “our,” or “us”) understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this Website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this Website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of this Website, and any additional terms that may apply when you access particular services or materials on certain areas of this Website. “You,” “your,” “visitor,” or “user” means the individual accessing this site.

PERSONAL AND NON-PERSONAL INFORMATION

Our Privacy Policy identifies how we treat your personal and non-personal information.

WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?

Non-personal information is information that cannot identify you. If you visit this Website to read information, such as details about one of our services, we may collect certain non-personal information about you from your computer’s web browser (e.g., browser type, IP address, pages viewed). Because non-personal information cannot identify you or be tied to you, there are no restrictions on how we can use or share it.

WHAT IS PERSONAL INFORMATION AND HOW IS IT COLLECTED?

Personal information is information that identifies you as an individual—such as your name, mailing address, email address, telephone number, and fax number. We may collect personal information from you in a variety of ways:

• When you complete and submit an application or other form on our Website

• When you conduct a transaction with us, our affiliates, or others

• When we collect information about you in support of a transaction, such as credit card data

• When you elect to receive particular information, purchase access to products or services, or participate in promotions

COOKIES AND OTHER TRACKING TECHNOLOGIES

Yes—we may use cookies and related technologies (e.g., web beacons) on corecompounding.com to collect information:

• Cookies are text files placed on your hard drive by our web server. They help us recognize you on return visits and remember your preferences (e.g., billing/shipping addresses).

• Web beacons are small invisible images that let us monitor how you navigate the Website or track whether an email was opened.

Third-party vendors (e.g., analytics providers, advertising networks) may also use cookies on our site to track anonymous usage and volume statistics. We do not share your personal information with these vendors, though they may collect data on visits to this and other websites to serve you targeted ads. Their use of cookies and tracking is governed by their own privacy policies, so please review those before clicking on their ads.

You can accept or decline cookies via your browser settings. Declining cookies may prevent you from using certain interactive features of our Website.

HOW CORE PHARMACY USES PERSONAL INFORMATION

We may use personal information we collect to:

• Provide you with access to products, services, and support

• Respond to your requests and process transactions

• Bill you for products or services purchased

• Contact you with information about Core Pharmacy products, services, or promotions

• Conduct record-keeping, analytics, and improve our offerings

• Protect our rights, health, safety, or property, or comply with legal requirements

We may combine online-collected personal information with data from other sources. We may also de-identify your personal information (removing names, email addresses, etc.), after which it is treated as non-personal information.

SHARING PERSONAL INFORMATION

We will not share your personal information with unrelated third parties without your permission, except:

• With service providers (e.g., payment processors, shipping companies) who perform functions on our behalf—under confidentiality obligations and only to the extent needed to provide those services

• In connection with a corporate transaction (e.g., merger, sale)—but only to the extent permitted by law

• If required by court order, subpoena, law, or regulation

• With law enforcement or to protect health, safety, or property

If you submit a review via our social-media plugins (e.g., Facebook), we will ask your permission to share your name and email with the third party.

COMMUNICATIONS

We may contact you by email, mail, or telephone regarding products, services, or promotions that may interest you. If you submit an online form asking for a response, we may reply via email—including your personal details in the confirmation. We cannot guarantee that email communications are secure from interception.

SECURITY

We use industry-standard technical and operational safeguards to protect personally identifiable information from loss, misuse, or unauthorized access. Only authorized personnel and vendors may access your data, and they must treat it as confidential. However, no system is 100% secure.

LINKS TO OTHER WEBSITES

Our Website may contain links to third-party sites. Core Pharmacy is not responsible for their privacy practices or content. Please review the privacy policies of any site you visit via our links.

PUBLIC DISCUSSIONS

If we offer public forums or comment areas, any information you post becomes public. Please do not share sensitive personal details. We do not control how third parties might use information you disclose there.

USER RIGHTS: ACCESS, CORRECTION, AND DELETION

You may access, correct, update, or delete any personal information you submit. You may also unsubscribe from marketing communications. To do so, follow instructions on the relevant page or contact us at info@corecompounding.com.

CHILDREN’S PRIVACY

Core Pharmacy does not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

CHANGES TO THIS POLICY

We may modify this Privacy Policy at any time. Material changes will be posted here, and if required, we’ll post a notice on our homepage for a reasonable period.

CONTACT US

If you have questions about this Privacy Policy or your personal information, please contact us:

• Phone: (216) 359-1600

• Email: info@corecompounding.com

• Address: 6180 Halle Dr, Suite B, Valley View, OH 44125

Protected Health Information (PHI) and Patient Rights

At Core Pharmacy, we are committed to safeguarding your Protected Health Information (PHI), which includes any identifiable health information, such as medical records, prescriptions, or billing details, as defined by the Health Insurance Portability and Accountability Act (HIPAA). We collect, use, and disclose PHI only as permitted by law to provide quality pharmaceutical care, process payments, and conduct necessary business operations.

• Use and Disclosure: We may use your PHI to prepare medications, coordinate care with your healthcare providers, or process insurance claims. Disclosures are limited to authorized personnel or entities, such as prescribers or payers, unless required by law (e.g., public health reporting) or with your written consent.

• Safeguards: We maintain physical, electronic, and administrative safeguards, including secure storage systems and staff training, to protect your PHI from unauthorized access or breaches.

• Minimum Necessary: When using or sharing PHI, we adhere to the "minimum necessary" standard, ensuring only essential information is accessed or disclosed.

  As a patient, you have the following rights concerning your PHI under HIPAA and Ohio law:

• Access: You may request to inspect or obtain a copy of your PHI in our records, subject to limited exceptions. Requests must be made in writing, and we may charge a reasonable fee for copying or mailing.

  Amendment: You may request corrections to your PHI if you believe it is inaccurate or incomplete. We may deny requests under certain conditions but will provide a written explanation.

  Accounting of Disclosures: You may request a list of disclosures of your PHI made by our pharmacy for non-treatment, non-payment, or non-operational purposes over the past six years.

  Restrictions: You may request restrictions on how we use or disclose your PHI, such as limiting sharing with insurers for self-paid services. While we are not always required to agree, we will consider your request.

  Confidential Communications: You may request alternative methods or locations for receiving communications (e.g., a different phone number or address).

  Breach Notification: If a breach of your unsecured PHI occurs, we will notify you as required by law.

• To exercise these rights, submit a written request to our Privacy Official (contact information below). We will respond within the timeframes required by law, typically 30 days for access requests.

• For questions, complaints, or additional information about our privacy practices, please contact our designated Privacy Official:

  Name: Shari Roche, PIC
  Title: Privacy Official, Pharmacist in Charge
  Address: Core Pharmacy, 6180 Halle Dr. Suite B, Valley View, OH 44125
  Phone: (216) 359-1600
  Email: info@corecompounding.com

  If you believe your privacy rights have been violated, you may file a complaint with our Privacy Official or the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

  This section supplements our existing privacy policy and is effective as of May 14, 2025. We reserve the right to update this policy as required by law or to reflect changes in our practices. Updates will be posted on our website and available at our pharmacy.